The livepro Innovation Award recognises a team or individual who has achieved exceptional results by implementing / integrating a new or existing livepro feature. We will be specifically looking at those who have successfully addressed a significant problem with this feature. Whether you are nominating for a new feature or an existing feature, we're eager to learn about how everyone has been innovating with these features to solve problems and achieve success at their organisation.
What We're Looking For
We want to see specific examples of the results that have been achieved, including measurable outcomes and statistics that demonstrate the impact of the feature.
Feature Implementation & Integration
- Which livepro feature have you implemented or integrated?
- How did you approach the implementation process?
- What challenges did you overcome during integration?
Problem Solving & Innovation
- What significant problem were you addressing with this feature?
- How did you innovate with the feature to solve organisational challenges?
- What creative approaches did you take to maximise the feature's effectiveness?
Results & Impact
- What specific results have you achieved through this feature implementation?
- How has the feature transformed processes or outcomes in your organisation?
- What measurable improvements can you demonstrate?
Show Us Your Results
Strong submissions will need to include data and metrics demonstrating the impact of the feature implementation some examples of data:
- KPI Improvements: Measurable performance enhancements, target achievements, operational gains
- Engagement Results: Increased user adoption, higher participation rates, improved interaction metrics
- Quality Outcomes: Enhanced CSAT/NPS scores, improved QA results, reduced error rates
- Cost Benefits: Ex-gratia reductions, training cost savings, operational efficiency gains
- Process Improvements: Reduced processing times, streamlined workflows, enhanced productivity
The livepro Knowledge Object Award recognises the team or individual who has authored the best knowledge object within livepro. This award recognises exceptional use of any livepro knowledge object, whether it's a document note, work instruction, hub, announcement, or rocket.
What We're Looking For
We are looking for knowledge objects that go above and beyond in providing exceptional value to your organisation. This could include knowledge objects that have significantly reduced call handling times, increased engagement, improved customer satisfaction scores, or reduced errors and incidents.
Additionally, the winning knowledge object should be user-friendly, formatted consistently, easily accessible, and regularly maintained to ensure its ongoing relevance and usefulness.
Use
- How is your knowledge object being utilised across your organisation?
- What specific problems does it solve for users?
- How has it improved processes?
Format
- How have you structured and presented the information for maximum clarity?
- What design elements or formatting techniques make it user-friendly?
- How does the format enhance accessibility and understanding?
Training & Capability Building
- How has your knowledge object supported training initiatives?
- What learning outcomes has it facilitated?
- How has it helped build organisational capabilities or skills?
Show Us Your Results
Strong submissions will need to include data and metrics to demonstrate the knowledge object's success will strengthen your entry and increase your chances of winning some examples of data:
- Operational Efficiency Gains: Reduced response times, faster problem resolution, streamlined processes
- Quality Improvements: Enhanced customer satisfaction scores (CSAT), Net Promoter Scores (NPS), quality assurance results
- Cost Optimisation: Decreased training expenses, reduced ex-gratia payments, lower operational costs
- Employee Experience: Improved engagement scores, enhanced job satisfaction surveys, reduced turnover
- Knowledge Accessibility: Reduced time to find information, faster task completion, improved search efficiency
The livepro Implementation Award recognises individuals and teams who have successfully implemented livepro's knowledge management system within their organisations. This award honours those who have effectively launched livepro in their workplace or successfully expanded it to new teams, departments, or business units across their organisation.
What We're Looking For
We want to dive deep into your transformation journey! Tell us about the innovative strategies, creative problem-solving approaches, and leadership excellence that made your livepro implementation a success.
Planning & Strategy Development
- How did you plan your implementation roadmap and overcome initial challenges?
- What innovative approaches did you use to secure stakeholder buy-in and user support?
Communication & Change Management Excellence
- What dynamic communication campaigns did you launch to generate excitement and adoption?
- How did you address resistance to change and transform hesitators into champions?
- What creative messaging and engagement tactics worked most with your audience?
Training & Capability Building
- What innovative training programs and learning pathways did you design?
- How did you create sustainable knowledge transfer processes?
- What coaching or team-based learning initiatives did you establish?
Launch & Adoption Strategies
- What creative launch events or rollout phases maximized initial engagement?
- How did you maintain momentum and drive sustained usage post-launch?
- What gamification or incentive programs did you implement to encourage participation?
Show Us Your Results
Strong submissions will include data and specific examples that demonstrate the transformative power of your livepro deployment some examples of data:
- Operational Efficiency Gains: Reduced response times, faster problem resolution, streamlined processes
- Quality Improvements: Enhanced customer satisfaction scores (CSAT), Net Promoter Scores (NPS), quality assurance results
- Cost Optimization: Decreased training expenses, reduced ex-gratia payments, lower operational costs
- Employee Experience: Improved engagement scores, enhanced job satisfaction surveys, reduced turnover
- Engagement: Engagement activities and enhancing livepro adoption in your organisation
The livepro Ambassador Award is a special recognition for the individual or team who has been the most effective advocate for their livepro knowledge management system within and outside their organisation.
What We're Looking For
The Ambassador is an individual or team who is passionate about the value that livepro brings to their organisation, and who is committed to ensuring that others understand and appreciate that value as well.
To win the Ambassador Award, a nominee should be able to demonstrate a track record of successful advocacy for the system, whether that be through measurable improvements in employee productivity, customer service, or other business outcomes. Examples of successful advocacy might include leading the adoption of livepro in a new department or business unit, helping colleagues to overcome obstacles or resistance to the system, or otherwise demonstrating exceptional dedication and commitment to promoting the value of livepro.
Advocacy & Champion Activities
- How have you championed livepro within your organization?
- What advocacy initiatives have you led or participated in?
- How have you promoted understanding and appreciation of livepro's value?
Content Creation & Training
- What compelling content have you created to support livepro adoption?
- How have you contributed to training and knowledge transfer?
- What resources have you developed to help colleagues?
Leadership & Support
- How have you helped colleagues overcome obstacles or resistance?
- What leadership role have you taken in livepro adoption?
- How have you served as a knowledgeable resource for your peers?
Show Us Your Results
Strong submissions will need to include data and metrics demonstrating successful advocacy for livepro and measurable improvements in business outcomes some examples of data:
- Employee Productivity: Increased efficiency, faster task completion, improved workflow adoption
- Customer Service: Enhanced response times, improved resolution rates, better customer satisfaction
- Adoption & Engagement: Successful rollouts to new departments, increased user engagement, reduced resistance
- Training & Support: Improved knowledge transfer, enhanced colleague capabilities, reduced support requests
- Advocacy Impact: Measurable improvements from ambassador activities, increased livepro appreciation, expanded usage
The livepro Knowledge Management Results Award is designed to recognise an individual, team, or organisation who has gone above and beyond to drive positive business outcomes and results through the effective use of its livepro knowledge management system.
What We're Looking For
To win the award, we want to see specific examples of how the nominee / team have used livepro to meet and exceed the goals set by their organisation, including what results have been achieved to improve the organisation's maturity in the knowledge management space. We also want to hear about what strategies have been put in place including any processes and governance models that are used to ensure continued success.
Business Outcomes & Results
- What specific organizational goals have you achieved through livepro?
- How has livepro driven positive business outcomes in your organization?
- What measurable improvements have you seen in knowledge management maturity?
Strategies & Processes
- What strategic approaches have you implemented to maximize livepro's effectiveness?
- How have you structured your knowledge management processes?
- What innovative methods have you used to drive adoption and engagement?
Governance & Sustainability
- What governance models have you established to ensure ongoing success?
- How do you maintain quality and relevance of your knowledge base?
- What frameworks do you use to measure and improve performance?
Show Us Your Results
The more key metrics and results included in the nomination will drastically strengthen the entry and increase the chances of winning some examples of data:
- Operational Efficiency Gains: Reduced response times, faster problem resolution, streamlined processes
- Quality Improvements: Enhanced customer satisfaction scores (CSAT), Net Promoter Scores (NPS), quality assurance results
- Cost Optimisation: Decreased training expenses, reduced ex-gratia payments, lower operational costs
- Employee Experience: Improved engagement scores, enhanced job satisfaction surveys, reduced turnover
- Knowledge Accessibility: Reduced time to find information, faster task completion, improved search efficiency